Aromatics.com features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Aromatics International. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Aromatics International.

Email is not considered a secure form of communication, and can be intercepted as it travels across the Internet. We recommend that you do not give us your credit card number or any sensitive information via email.

Visa, Mastercard, American Express, Discover, Apple Pay, Android Pay, Google Pay, PayPal, Shop Pay and Klarna. Through PayPal, you can use your Pay Pal account or American Express, Discover, eChecks, Visa, and Mastercard.

We are excited to offer promotional codes, but only one discount at a time can typically be applied to your order unless specified differently in a promotion.

Payments are accepted by most major credit cards, Apple Pay, Google Pay, PayPal, Shop Pay, or Klarna. For larger orders you may reach out to our customer service team if you need to send a check. Orders will not be shipped until funds are cleared.

All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.

For our US customers, we are currently running a special offer of free shipping on orders over $79, and free returns. Please note that certain exclusions may apply.

For more information about shipping, international shipping, and bulk items please see our shipping policy page.

We are not currently offering free international shipping on our products. However, we still provide competitive shipping rates for our international customers, ensuring swift and secure delivery of your orders. Our team has negotiated affordable shipping options to offer you the best possible rates. For further assistance in choosing the most suitable shipping method for your international orders, please don't hesitate to contact our customer service team.

Most orders will be processed and mailed within 24-72 hours of placing your order. Processing of your order does not include shipping time. We do offer a number of shipping options that we promise to process same day for US domestic shipments or next day for international shipments. For more information please see our shipping policy page.

We offer free returns for US orders.

At Aromatics International, providing the highest quality products to our customers is our passion, and we want our customers to love our products as much as we do.

Something not quite right? Get in touch and we'll happily pay return shipping costs from the US and issue you a full refund. You have up to 45 days from the day of purchase to return items to us.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Once approved, a refund will automatically be applied to your original method of payment if items are unopened; store credit will be granted for opened items. Opened or used items may receive a partial refund.

For more information please read our returns policy page.

If you have a specific deadline or need your package by a certain date, we recommend contacting our customer service team, for assistance. They can help you choose the right shipping method to ensure your package arrives on time. Please provide them with the necessary details, such as your order number, desired delivery date, and shipping address.

Our free shipping promotion is not currently available for those receiving wholesale, teaching, professional, or bulk product discounts at this time.

No, we cannot issue cash refunds for gift cards.

Our orders are processed quickly. Cancellations must be within 2 hours following order completion. Please contact our customer service team at team@aromatics.com or 406-273-9833.

We strive to use recycled packing material whenever possible. Small bubble bags are used for the essential oils. In a wholesale order, the essential oils might be packaged in a protected box instead of the small bubble bags. All packing peanuts used are made from corn starch and a fully sustainable.

All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy. Occasionally 4 and 8 ounce amber glass bottles might be used for the same sized oils ordered.

You can replug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that all the distillers use for shipping, but glass is always most ideal for oils.

Accidents do happen. If your retail order arrived damaged we will arrange for a replacement to be shipped at no cost to you.

Please contact our customer service team, or you can call us at (406) 273-9833.

Essential oils can be wonderful for children! We recommend only using essential oils on kids above the age of 5, as children are more delicate and can be harmed by the very concentrated chemical constituents found within the oils. Their systems are simply unable to process some essential oils effectively.

From ages 5-10, essential oils may be used by diluting them with carrier oils. We recommend a 1-2 percent dilution rate, meaning 5-12 drops of essential oil per 1 ounce of carrier. The younger the child, the lower the dilution rate. A 5 yr old recommended dilution would be a 1% whereas an older 8-10 yr old might be more towards the 2% blend, depending on the child's constitution and weight.

Carrier oils, butters, and hydrosols are safe and wonderful for use on any age of child! It is best always to test a small area first.

We have so much love for the ones who have paved the way for us! Naturally, within the aging process, those who have delicate and fragile skin will have more things to be aware of when beginning the use of essential oils.

Be sure to always contact your healthcare provider before using essential oil, as it could have adverse effects if used in conjunction with prescribed medication.

But of course, aromatherapy can be wonderful and renewing at any age! We do recommend using a 1-2 percent dilution rate for our seniors, meaning one should provide 1-2 ounces of carrier product with 5-10 drops of essential oil.

All of Aromatics International’s essential oils are either certified organic, wildcrafted, or organically crafted. All of our oils and natural aromatherapy products are free of chemicals, herbicides, and pesticides. This supports the health and vitality of the soil, the plant, and therefore the essential oil itself.

All our oils are tested with GC/MS, and all the oils we buy are distilled from plants that are either certified organic, organically grown, or wildcrafted. All are grown without the use of chemical pesticides. We have great respect for all methods of use when it comes to essential oils. With a good education about essential oils, essential oil chemistry, physiology, and safety considerations, we believe all applications (topical, inhalation, and internal) have their place. Read more about our approach to aromatherapy here.

The preference is yours! Carrier oils do have the tendency to solidify or coagulate, forming small solids in cool temperatures. You may want to store them at room temperature or place in warm water so they are easier to work with after refrigeration.

We do recommend you refrigerate aloe vera, as it is not an oil and does best in these cooler temperatures.

The choice is completely up to you! We do advise keeping your oils in a cool, dark location and away from direct sunlight to reduce the risk of oxidation.

Refrigerating your hydrosols is a great idea! For each of our products, you should place them in a cool, dark location and keep them away from direct sunlight. If you wish, hydrosols can be frozen, keeping in mind that hydrosol and liquids alike expand up to 10 percent when frozen, which could possibly result in a broken glass bottle.

We do not have samples at this time, but stay tuned for updates! We do carry a 5 mL size of most of our essential oils.

The copper still that we use for our own lavender distillation doesn’t contain the lead soldering that is in question. So we feel very thankful about this.

For our other hydrosols, we do only offer hydrosols that are distilled from organically grown plants and crafted under strict protocols. Our distillers do extensive testing of their hydrosols and they also do not use the copper stills in question. So the hydrosols we offer are not affected by this issue.

We fully support the work that Ann Harman is doing and are very appreciative of her knowledge and ongoing research.

In order for essential oils to have a therapeutic effect we believe they must be pure plant extracts. The best way to assure the purity of each batch of oil is by testing the oil with Gas Chromatography/ Mass Spectrometry (GC/MS). At Aromatics International every batch of oil purchased from a distiller or distributor is tested with GC/MS. We only buy from distillers and distributers who sell oils extracted from plants that have not been sprayed or treated with any chemicals.

Yes, you can absolutely use PET plastic to store blends that are in a carrier oil, but we prefer using glass bottles.

Because our products are packaged in a box and are not sitting in direct sunlight, they should remain safe and unharmed until you are able to open this order. If you have purchased a solid carrier from us, the carrier will melt if left in the heat. Once it is placed in a cool, dark location, it will resolidify.

Essential oils, blended or not, do not do well when in contact with rubber. The oils will eat away at the rubber and parts of the rubber might break down into the oil blend. For proper storage, use a regular cap without the rubber dropper.

Please contact customer service here to see how we can help.

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